Efficient and accurate processing of sales orders is essential. Arx ensures that everything is handled in a logical sequence so no time is wasted. You can select existing customers with various look-ups, new customers can be created on the fly using the post office address file for data accuracy and minimum key strokes from the operator. You can also do reverse lookups when customers don’t provide a postcode. Whether your sales team are processing simple or complex orders, your staff can carry out sophisticated searches and cross-referencing with equal ease. Availability of stock, next delivery date, technical information, keyword searches, catalogue images, parts explosion, up-sell, cross-sell, substitutions, complicated processing of free gifts, group multi-pricing, discounts, reward points and stage payments are all standard with Arx. As the weight and dimensions are held for each product, complex functions are used when entering a sales order so the system can work out the weight and volume, and predict the quantity of cartons required for packing, for it to work out the most cost-effective carrier based on your rules. A sophisticated back ordering system is also in place so you can set rules and process all backorders consistently. Lost orders can be logged for future analysis.

You know how expensive it is recruiting new customers and keeping your existing customers happy. With Arx, all of your customer information is readily available with a press of a key; order information, delivery details, returns history, financial status, mailing activity, questionnaire responses and much more. Whatever questions your customers throw at your sales team, the answer is available immediately, from product data to carrier-linked proof of delivery. Unlimited customer notes can be entered with optional link to a diary system that ensures all actions are followed up, even if the originator is not present. Comprehensive customer lifetime sales information ensures your future marketing activities are always cost effective and relevant.

The companies that treat returns and refunds as a priority are the companies that customers love to deal with again and again. A customer with an outstanding return is somebody whose future lifetime value hangs in the balance. Dealt with expediently the customer’s impression of you will be enhanced further. Leave them in the corner of the warehouse until the end of the week when it’s quiet and you’re risking customer loyalty and lifetime value. So what are you going to do? Safewire believe they have the finest solution that allows you to process returns accurately and speedily. All returns are validated against the original order, and you can set refund limits by user. You can also return whole orders by carton, saving time instead of going through each order line individually. All returns information is instantly viewable by your customer service and sales order team, to ensure any customer queries are answered immediately.

Customer enquiries from any source are entered quickly. Web enquiries are automatically imported. Duplicates are detected by a variety of properties including email address. Arx also has special functions to import catalogue requests from text files when dealing with brochure response services. Accuracy and speed is maintained using PAF, (Safewire Limited is an authorised PAF reseller,) enhanced with phonetic, reverse-postcode look up. Zip code validation is available for United States enquiries and, optionally, other countries can be supported.

A compatible point of sale application is available capable of driving various POS displays, receipt printers and till drawers. Staff passwords or barcodes give traceability when shop staff share a till. Remote access, stock control and replenishment from central stores combined with special offer pricing mean Arx can handle anything from a trade counter or factory shop to a nationwide chain of stores using a variety of connectivity options.