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Management information is produced on a daily, weekly or monthly basis. Daily KPIs are emailed to the directors and line managers showing, for example: levels of enquiries and sales against forecast; lost sales; returns; refunds; replacements; cash book and bank account; creditors and debtors; VAT liability; orders awaiting despatch due to stock shortages or awaiting payment and the hours required to fulfil the despatches; stock adjustments; manual credit notes; items out of stock; deliveries expected on each day for the next 3 weeks etc. The Arx Accounts module is both comprehensive and accurate, which saves significantly on the annual audit: both time and expense.
 Jackie Lee explains “Having a flexible system is vital in today's marketing climate where shopping preferences are changing so quickly, and we need the means to monitor these changes and the effects on all areas of the business. Some companies seem to manage on systems imposed upon them, by people who don't have to work with them and don't have sufficient understanding of their business to offer the best solution. I don't want to spend my day monitoring the throughput of orders to ensure same-day despatch, neither do I want my staff hanging around for 40 minutes whilst an order is processed before it's ready to pick, yet I have witnessed both these scenarios in systems which profess to be top-of-the-range solutions. I'm always astounded at how Arx takes account of every nuance to ensure that their solution achieves the objective in the most effective manner, and how fast all the processing is carried out – it's instant.
“Another big advantage with Arx is that we have not had to change our system despite growing by 700%. Neither have we had to archive any information – our records go back 12 years.
“I'm not a ‘techy' person – I want a system which runs effectively, 24/7. We have no downtime with Arx, it is extremely robust, with a duplicate system running in tandem so that should one go down, we carry on running regardless. This is vital - our whole business stops if Arx stops. Because the whole system is integrated, we don't have problems with bits not functioning with other elements, or wild goose chases trying to find out where a hardware problem lies. We're very happy with the way Arx takes care of us, and we couldn't have won our ECMOD awards without it,” says Lee. |
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| For more information on Safewire's products and services, or to arrange a demonstration, please click here or get in touch... |
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| Q: How easy is it to change over from my existing system ? |
| A: Arx can easily and quickly import your current data, and well-documented screens facilitate enjoyable training. |
| More FAQs here |
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